Shipping policy

SHIPPING TIMES & RATES

Delivery Options:

* Delivery time frames begin from the time the parcel is dispatched.

Australia:

Standard Delivery - 2 – 7 Business Days: $15.00
Express Delivery - 1 – 5 Business Days: $18:50

International Shipping:

3 – 10 Business Days
Express Delivery - 1 – 5 Business Days

 

Duties & Taxes

When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, CAPALL Equestrian cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local post office for further information.

Delivery dates supplied are an estimate only and CAPALL Equestrian cannot be liable for any loss or damage suffered by you through any reasonable or unavoidable delay by our delivery partners.

Please note that all international returns for change of mind will be made at the customer’s expense.

TRACKING YOUR ORDER

Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners.

Follow the directions on your confirmation email or notification to track your package.

 

DESPATCH TIME

Orders will be dispatched within 24hrs of order being placed.

Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.

Please allow an additional 2-3 business days for dispatch during busy sale periods.

Still can’t find the answer to your question? We’re here for you! Email us at  capallequestrianau@gmail.com.